RETURNS AND EXCHANGE POLICY

We offer a 7-day exchange policy: you have 7 days from the delivery date of your order, or from the date of purchase in our shop, to request an exchange.

To be eligible for an exchange, your item must be in its original condition: unworn, unwashed, undamaged, with the original label attached and, if possible, in its original packaging. You will also need the receipt or proof of purchase (till receipt or order confirmation).

You can exchange the item for another size, another item or a credit note valid across the whole shop. If the new item costs more, you pay the difference; if it costs less, the difference is converted into a credit note. Items are not refunded, except in the cases described under "Damages and issues" below.

How to make an exchange

At the shop at the Stade de la Tuilière

Come to the shop during opening hours with the item and your proof of purchase. The exchange is made on the spot, subject to the availability of the item you want.

By post

To make an exchange, contact us at boutique@lausanne-sport.ch with your order number, the item concerned and the exchange you would like (size, item or credit note). Once we have confirmed, send the item, carefully packed, to: FC Lausanne-Sport, Boutique officielle, Stade de la Tuilière, Route de Romanel 10, 1018 Lausanne, Switzerland.

Items sent back without a prior exchange request will not be accepted.

Return shipping costs are paid by the customer. We recommend a tracked shipment; the club accepts no liability for loss or damage in transit.

Once we have received and checked the item, we send the replacement item or issue your credit note within 48 working hours (Tuesday to Saturday).

For any question about exchanges, you can always contact us at boutique@lausanne-sport.ch.

Damages and issues

Please inspect your order as soon as you receive it and contact us within 7 days at boutique@lausanne-sport.ch, with photos, if the item is faulty or damaged or if you received the wrong item, so that we can assess the problem and put it right.

In that case, the exchange and the return shipping are fully paid by the club, and your original shipping costs are refunded. If an exchange is not possible (item out of stock), you will be refunded to your original payment method within 10 working days of the return being approved. Your bank or credit card company may take some time to process and show the refund. If more than 15 working days have passed since your return was approved, please contact us at boutique@lausanne-sport.ch.

Exceptions and non-exchangeable items

Except for manufacturing defects, the following items can be neither returned nor exchanged:

• printed or personalised jerseys (name, number)
• underwear and socks
• sale items or items bought during a promotion

We do not accept returns of gift cards either. Feel free to contact us with any question about a specific item.

14-day right of withdrawal in the European Union

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a justification. As above, your item must be in its original condition: unworn, unwashed, undamaged, with the original label attached and in its original packaging. You will also need the receipt or proof of purchase. In this case, the refund is made to your original payment method within 10 working days of receiving and inspecting the return.

Contact

For any question about this policy, contact us at boutique@lausanne-sport.ch

Phone: +41 21 641 05 31