SHIPPING POLICY

Order processing

We aim to process your order within 48 working hours, Tuesday to Saturday. Orders placed on Sunday or Monday are processed from Tuesday.

You will receive a confirmation e-mail as soon as your order is validated, followed by an e-mail with the tracking number once your parcel has been shipped.

On home match days and during busy periods (jersey launches, end-of-year holidays, special campaigns), processing may take longer. We will let you know if this is the case.

Delivery zones and times

We deliver worldwide via Swiss Post.

Switzerland and Liechtenstein

• Standard delivery (PostPac Economy): normally within 48 to 72 hours after your order has been processed
• Priority delivery (at extra cost): delivered on the working day after the parcel is handed to the post office

International

Delivery times vary by destination: generally 2 to 5 working days for Europe and up to several weeks for the most distant destinations. Any customs duties, taxes and import fees are paid by the customer and are not included in the shipping costs.

Delivery times are estimates provided by the carrier and are not guaranteed. We accept no liability for delays caused by the carrier, customs formalities or any event beyond our control.

Shipping costs

Shipping costs are calculated automatically at checkout based on the destination, the weight of the order and the shipping method chosen (standard or Priority).

Shipping is free in Switzerland and Liechtenstein for orders from CHF 150.00.

Pickup at the Stade de la Tuilière shop is free, with no shipping costs.

Pickup at the Stade de la Tuilière shop

You can collect your order free of charge at the Stade de la Tuilière shop, Route de Romanel 10, 1018 Lausanne. Select the “Retrait au shop” (shop pickup) option at checkout. You will receive an e-mail as soon as your order is ready, within 48 working hours (Tuesday to Saturday). Please bring your order confirmation and a piece of ID.

Tracking your order

Once your parcel has been shipped, you can track it at any time using the tracking link in the shipping e-mail. If you have not received this e-mail within the stated time, please check your spam folder and then contact us at boutique@lausanne-sport.ch.

Refund of shipping costs

If an item is defective, does not match your order, or the order is processed outside the stated times, the shipping costs will be refunded in full. For returns and exchanges, please see our Returns and Exchanges Policy.

Incorrect address or unclaimed parcel

You are responsible for providing an accurate and complete delivery address. If the address is wrong or an unclaimed parcel is returned to the sender, the cost of reshipping is paid by the customer.

Transfer of risk

As soon as the products are handed to the carrier, ownership and the risk of loss pass to you. If a parcel arrives damaged, please note your reservations with the carrier if possible and contact us immediately at boutique@lausanne-sport.ch, with photos.

Contact

For any question about the shipping of your order, contact us at boutique@lausanne-sport.ch.